About Us
Located in beautiful Austin, Texas. Avila Medicare Solutions is a full-service independent insurance brokerage dedicated to assisting Medicare beneficiaries with the transition to Medicare and providing guidance on the numerous plan options and benefit designs. Understanding that Medicare is a process and not a product, our agents are fully licensed, trained and certified to help find the right solutions to meet your needs, offering bilingual service (English and Spanish).
Call us at 855-GO-AVILA and let us make Medicare easy for you.
ENGRACIA AVILA MERWIN
President | Managing Agent
Originally from Barranquilla, Colombia, Engracia immigrated to the United States in August 2004. With a bachelor's degree in education and an associate's degree in early childhood development, Engracia has worked primarily as a Spanish translator, Spanish literature teacher and Spanish immersion teacher with top accredited schools in both Colombia and the U.S., including the Austin Eco-Bilingual School from Austin, Texas, where he served for eight years.
She has proven her worth in her teaching profession and has been sought after as the author of numerous articles on behavioral development, including in publications such as More Woman Austin.
After meeting Tony in 2014, she learned about the many challenges seniors face when transitioning to Medicare and found an opportunity to use her experience as a savvy educator to help Medicare beneficiaries work through this transition. Therefore, she formed a partnership and a partnership was born. Avila Medicare Solutions with an empathetic devotion to serving the Latino community.
Coming from strong, traditional family roots, with a compassionate heart and a strong desire to serve. Engracia spends time outside of her profession volunteering at SafePlace, a SAFE Alliance Group partner, as well as within the local homeless community of Austin, Texas. Her hobbies include theater, enjoying nature, cooking authentic Colombian food and salsa dancing.
Engracia can be reached directly at grace@avilamedicare.com.
TONY MERWIN
Chief Executive Officer
Tony, a fifth-generation Texan and nineteen-year veteran of the insurance industry, has served in a wide variety of roles and responsibilities, including sales and marketing, customer service and quality control, as well as recruiting and training.
His career in insurance began with Family Heritage Life in 2004, before entering the senior market with Great American Financial in 2006, where he worked in business development and product distribution with their life insurance and Medicare supplement products. In 2010, he began advancing his career at Precision Senior Marketing, where he served as executive director of marketing for more than a decade before starting Avila Medicare Solutions, a full-service insurance agency dedicated to helping Medicare beneficiaries with their transition to Medicare and an understanding of the many benefits and plan options.
As a respected member of the insurance community and the National Association of Benefits and Insurance Professionals (NABIP), Tony is sought after for his extensive knowledge in the Medicare field, as he appeared as an interview guest on numerous podcasts and is often found speaking at various industry events across the country.
Tony can be contacted directly at tony@goavila.com.
JESÚS ARAUJO ÁVILA
Community Manager
Jesús is passionate about digital and strategic marketing, with experience in the field. Born and raised in Sabanalarga, Atlántico, Colombia, Jesús discovered his love for the digital world at an early age with the edition and realization of graphic and audiovisual pieces.
He is a self-starter who takes an empirical approach to developing customized strategies to improve user engagement and identify opportunities to solve challenges in brand promotion. In addition to his expertise, he is also passionate about continuing education and is always looking to learn and improve his skills to stay on the cutting edge of the industry.
He currently resides in the city of Bogota, Colombia, and outside of work he enjoys music, sharing with friends and discovering new travel experiences. He is a friendly, energetic and enthusiastic individual who is always willing to share his knowledge and experience with others. Because of his commitment and dedication to keep himself updated, he continues to feed his knowledge in the Marketing Strategies and Digital Channels diploma program at the Pontificia Universidad Javeriana in Bogota.
CESAR ARAUJO AVILA
Office Assistant/Call Center Agent.
Born in the city of Sabanalarga, Atlántico, Colombia. Cesar is an experienced professional in the field of Customer Service and a highly trained call center agent.
In his role as a call center agent, Cesar is known for his warm and welcoming approach, as well as his ability to communicate clearly with customers.
He uses his expertise to advise clients on different health insurance plans and helps them understand the coverage options available, providing exceptional service on every call.
Outside of work, Cesar enjoys spending time with his family and sports activities. He is a friendly and honest person, which is reflected in his approach with clients.
JULIANA VERGARA CASTRO
Customer Service Specialist
Juliana, in love with her vocation, originally from Sabanalarga/Atlántico Colombia, has 5 years of experience in the field of customer service, providing quality service and accurate information for the comfort and confidence of its customers.
His charismatic and empathetic personality allows him to easily connect with people, effectively resolving their doubts and concerns.
Outside of her work, she enjoys her family, good music and quiet spaces. She is an honest, respectful, kind and helpful woman, which is why she performs so well in her area.
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